The Case of the Empty Queries

June 17, 2011 | By Heidi Adkisson

A client reported that their search log showed a large number of “empty” searches were occurring. The likely culprit? The entry prompt inside the search field, which seems to be a call to action:

search field before

Our recommendation was to make the text more explicit—and to lighten the text so that it doesn’t appear to be populating the field:

search field after